|
Job Status:
Full Time
Work Experience Required:
Up to 5 Years
Hours/Shifts:
Day (First Shift)
Education Required:
BA Degree or BS Degree
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
|
| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
|
|
|
Team Mgr, Fulfillment – 10066842
Countrywide
Primary Responsibilities Include:
· Managing a team of Underwriters and Production staff to effectively support the fulfillment needs of an assigned sales team.
· Working in partnership with assigned sales team to drive quality-focused volume.
· Leveraging available support systems and technology to proactively manage pipeline and loan-level needs.
· Promoting environment of sound industry practices and leadership in quality practices.
· Working in collaboration with Underwriting Managers and/or other division management to achieve and maintain compliance with credit risk policies and procedures
· Working with Underwriting Managers to provide appropriate and timely underwriting training.
· Ensuring staff maintains the highest level of product knowledge and underwriting standards.
· Achieving and sustaining an environment of proactive and consistent service delivery in line with external and internal customer expectations.
· Ensuring that the team is effectively supporting their Account Executives (AEs) and Business Partners (BPs)
· Effectively resolves all complaints from AEs and BPs related to department & personnel.
· Managing team in compliance with targeted productivity and operational efficiency metrics.
· Supporting reporting and proactive management of turn-times.
· Administering a deliberate and comprehensive practice for attracting, developing and retaining talent that meets current and future organizational needs
· Attracting, hiring and developing staff while focusing on maximizing performance and talent retention.
· Providing timely, consistent and constructive performance feedback to direct reports.
· Administering performance management and/or disciplinary action in a proactive manner and ensures compliance with company and division policies.
· Encouraging active learning and development throughout organization.
· Delivers thoughtful performance evaluations, with appropriate focus on performance against goals, behavioral norms, and developmental opportunities.
· Providing regular reports on performance of the POD relative to AE & BP support and quality of operations of department.
A Successful Candidate Will Have:
· Bachelor degree or equivalent
· 5+ years - Functional
· Superior and effective communication skills with sensitivity to sales and BP related issues
· Excellent management and negotiation skills
· Management experience to include motivating staff to perform; coaching, counseling, developing and disciplining employees
· Excellent planning and organization skills, especially in prioritizing workloads
· Extensive knowledge of mortgage lending practices, policies and procedures
· Knowledge of mortgage lending laws
· Ability to keep information secure and confidential
· Ability to successfully manage staff and workloads within a high volume environment
· Advanced skills in call management, service delivery, and pipeline management are required
· Knowledge of mortgage loan products
· PC proficiency
A Successful Candidate Will Have:
· Knowledge of networks, connectivity and telecommunications
Countrywide is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE. M/F/D/V.
|