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Job Status:
Full Time
Work Experience Required:
Hours/Shifts:
Day (First Shift)
Education Required:
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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Salary Range:
Unspecified
Benefits:
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Customer Sales Associate
ChevronTexaco
Requisition Number: 006110973
Overview of Position: Chevron Corporation is one of the world's leading energy companies. Headquartered in San Ramon, California, and conducting business in approximately 180 countries, the company is engaged in every aspect of the oil and natural gas industry, including exploration and production; refining, marketing and transportation; chemicals manufacturing and sales; and power generation.
Chevron Global Lubricants is accepting online applications for the position of Customer Sales Associate located in Louisville, KY through September 2, 2008 Overview:
The Customer Sales Associate provides customers practical business solutions over the phone through experience, networking and good problem-solving techniques. This position works in a team of 6-8 Customer Sales Associates supporting the business of the Global Lubricant's business unit. A Customer Sales Associate is expected to meet customer expectations within the established operating guidelines of the business. A background in both customer service and accounting are important to success in this position. The Customer Sales Associate is responsible for building and maintaining strong relationships with customers while executing financial transactions in the areas of pricing and billing. Communicates clearly, listens to customer needs, and balances financial objectives with customer needs. Ability to focus resources on key business drivers and objectives. Able to work effectively in a team environment. Sets high standards of performance for self and work group. Working knowledge of SAP ERP systems and processes desired. Customer Sales Associate must be able to analyze data and reports to find issues which require attention. Consistently displays Chevron Way values and principles in all customer dealings and company business. Expected to work safely and to promote the safety of the workgroup
Position Details: Key Job Responsibilities for this position may include but are not limited to:
Analyzes complex customer problems/situations to determine the resolution that is in the spirit of our customer driven partnership. Accountable for resolution to inquiries and has the authority to make decisions in alignment with business strategies and goals. Transfers inquiries to resident experts or outside of the Lubricants Business Center correctly and with appropriate information. Ensures all cases are closed in a reasonable period of time.
Manages customer pricing mechanisms, discounts, and rebates for all products and solutions. Initiates contacts with customers and sales personnel to investigate and resolve pricing disputes. Tracks errors in SAP and develops processes to prevent recurring issues. Monitors and enforced delegated pricing authority levels within the SAP system. Monitors tracking and measurement systems for selective discount programs and recommends actions to Sales managers as a result of data analysis on pricing, profitability, product availability and customer profitability.
Manages billing process and exceptions for all products and solutions, including clearing all pre-processor edits through SAP and supporting systems. Expert in SAP billing processes. Proactively monitors and audits billing documents for accuracy and timeliness. Teams with credit and receivables group on outstanding receivables. Manages Cancel and Rebill process to minimize number of rebills, evaluating alternatives to find least expensive way to get the product to the customer. Advises customer on margin. Manages buyback processes for appropriate market channels. Ensures direct and marketer customers are in alignment throughout the buyback process to minimize revenue leaks.
Manages customer relationships in pursuit of "value-added" account management. Responsible for customer intimacy in transactional and service requirements. Maintains working knowledge of customer profiles and key contacts. Proactively contacts customers for input and service feedback. Responsible for large account load assignment while teaming within workgroup to assist on other accounts as well. Partners with other Lubricants Business Center support teams in support of total customer experience.
Performs customer administration requirements in support of sales process. Continuously seeks ways to streamline administrative requirements of our customers and our sales reps in support of customers, driving technology solutions where appropriate (CRM, knowledge mgmt, and web interfaces), including customer web applications. Pursues continuous education in IT systems and processes. SAP expert in billing and pricing processes. Advocate for online systems and partnership with Business Point functionality in support of customer needs.
Preferred Qualifications:
Bachelor's degree preferred.
System Skills: Understands and acts on complex order entry, pricing, billing and accounting systems (SAP, OCS). Basic skills include MS Office, specifically Excel and Word. Able to understand the big picture and take appropriate actions to create required results
Relocation Options:
Relocation will not be considered.
International Considerations:
Expatriate assignment will not be considered.
EOE M/F/D/V
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