|
Job Status:
Full Time
Work Experience Required:
Hours/Shifts:
Day (First Shift)
Education Required:
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
|
| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
|
|
|
Cust Sev Sales Speclst – 0800021205
Bank of America Corporation
Description
Departmental description: Maintain and build client relationships with merchants of National Corporate offices.
Assist the corporate merchants with reporting, payment, balance outages, trouble shoot store setup issues, verification of authorizations/transactions and monitor rejects.
Interact efficiently with other areas of BA Merchant Services for problem solving.
Standard description: Provides customer solutions to complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-3 years of experience.
Qualifications
Required: Customer Service experience.
Excellent communication verbal and written.
Proficient in MS Office: Excel and Word.
Ability to work independently and meet deadlines.
Team Player and Multi-task.
|