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Job Status:
Full Time
Work Experience Required:
Up to 1 Year
Hours/Shifts:
Day (First Shift)
Education Required:
High School Diploma
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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PM Technician (Louisville, KY)
Sears Holdings
Requisition ID 53840BR
Job Summary To provide technical service on Preventive Maintenance calls, shuttle necessary parts and supplies for service repair completion for repair technicians, to perform on-the-job training tasks when working with a Repair Technician on call types.
Responsibilities/Skills/Experience:
Requirements Perform Preventive Maintenance Checks in the customer's home.
Ride with or meet technician at designated location to assist on service call when assigned
Shuttle parts and supplies to technician when applicable
Provide courteous customer service
Work as a dedicated team member to ensure fast, flexible and expert service to every customer
Demonstrate a sense of urgency to meet customer time commitments
Successfully complete all Technician training elements within required timeframes
Meet key performance metrics and/or productivity goals as defined by the business
Provide knowledgeable and courteous preventive maintenance service
Continuously look for methods to improve business performance and enhance the customer experience
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence
Maintain truck stock inventory within the prescribed company guidelines and standards
Follow the truck maintenance schedule and keep a clean, organized truck
Adhere to all company policies and procedures
Perform miscellaneous duties as assigned
Experience/Education Requirements:
High school diploma or general education degree (GED) preferred
Must be at least 18 years of age
Mechanical aptitude required
Must be able to pass the pre-employment drug screen, criminal background check and driver's license check
Must possess and maintain a valid state driver's license per company policy
Required Job Competencies:
Work well with others in a team environment to deliver high performance results
Outstanding customer service skills
Open to change and the ability to implement change quickly and effectively
Convey a positive image of the company in all actions and behaviors
Excellent communication skills
Good listening skills
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