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Job Status:
Full Time
Work Experience Required:
Up to 2 Years
Hours/Shifts:
Day (First Shift)
Education Required:
Associates Degree
Certification Required:
Bachelor’s Degree preferred. Consideration may be given to those who possess formal education, training, and experience equivilant to 2 year college.
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
Life Insurance, Disability, 401K, Vision Insurance, Health Insurance
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Help Desk Coordinator
Kentucky Farm Bureau
Job Title: Help Desk Coordinator
Reports to: Help Desk, Manager
Computing & Network Services
Job Status: Non-Exempt
Job Titles Supervised Directly: None
JOB SUMMARY
Position exists to provide a centralized reporting and problem resolution facility to support users of Information Technology. User support will be given by researching, analyzing, and resolving Information Technology user problems. Individuals in this position record all calls received and initiate appropriate corrective action.
ESSENTIAL FUNCTIONS
• Provide a central telephone, communication, reporting, and problem resolution facility for all system users.
• Log all problems reported to the Help Desk via the problem tracking system.
• Provide technical support to resolve user problems through problem determination and analysis.
• Refer user problems to the proper areas for further investigation or resolution as required.
• Communicate with all KFB users, technical staff, and vendors to ensure successful operation and resolution of problems.
• Resolve any hardware, communication, or application issues with the appropriate vendors.
• Maintain current knowledge of KFB network, security, hardware, and software (operating system, web applications, vendor software, etc.).
• Configure, install, and maintain computer operating systems and related software.
• Provide computer hardware installation assistance.
• Provide Help Desk coverage other than normal company working hours as required.
• Regular, predictable attendance.
• This list of Essential Functions is non-exhaustive and may be supplemented as necessary.
OTHER RESPONSIBILITIES
• Fulfill administrative reporting requirements.
• Maintain a current knowledge of technical computer subjects deemed necessary to fulfill the essential requirements of the job.
• Assist with Model Office testing as needed.
• Attend training seminars and classes.
SCOPE OF CONTACTS
• Vendors – contacts made in person and via phone
• User departments – same as above
• Agency offices – same as above
• District offices – same as above
JOB SPECIFICATIONS
• Physical demands: Must be able to lift up to 50 pounds Speaking Sitting for long periods Kneeling crawling Normal vision/hearing with or without correction Typing Driving a vehicle
• Equipment: Various computer equipment Telephone Auto/Truck/Van
• Environmental demands: Standard office lighting, temperature, and noise Some overnight travel required
• Mental demands: Analytical reasoning Ability to work under pressure and on own initiative Prolonged concentration Creative problem solving techniques
| Experience and Education:
MINIMUM EDUCATION/TRAINING REQUIREMENTS
• Minimum two years formal college education. Bachelor’s Degree preferred. Consideration may be given to those who possess formal education, training, and experience to acquire knowledge and skills generally equivalent to a two-year college student.
MINIMUM EXPERIENCE REQUIREMENTS
• Two years’ full-time general business experience involving use of computer equipment and automated systems preferred.
• General business skills and emphasis on attention to detail and problem resolution.
• Exceptional customer service and communication skills.
• Ability to maintain composure under adverse situations.
• Excellent work attendance record.
• Valid driver’s license and good driving record.
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