Description
Accountable for sales and service activities for in-store branch locations. Proactively seeks new customers through in-store marketing and in-aisle prospecting. Opens accounts, handles teller transactions, sells/cross-sells bank products and services, and resolves complex customer service issues. Refers customers to other areas of U.S. Bank as appropriate. Converts service opportunities into sales events.
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Qualifications
Basic Qualifications
• High school diploma or equivalent
• Minimum one year of experience in sales and/or cash handling activities, or commensurate training
Preferred Skills/Experience
• Ability to sell bank products, process transactions, and solve customer service issues
• Basic knowledge of all retail products and services, applicable bank and branch policies, procedures and support systems
• Effective interpersonal/customer service skills
• Well-developed selling, cross-selling and referral skills
• Strong mathematical, problem-solving and negotiation skills
• Strong verbal and written communication skills