Summary of Responsibilities:
Reports to the Accounting Manager/Billing. Prepares and maintains all functions of annual maintenance, combined monthly maintenance contracts and monthly contracts that do not include supplies. Processes daily ADS reports and maintain the ADS software for meter reading requests. Reviews, codes and logs dealer maintenance invoices.
Duties and Responsibilities.
1. Inputs data into OMD system for initial setup of a cycle record and any contract changes.
2. Maintains contact with customer via fax or phone to acquire current meter reading. Keys meter reading into the OMD system and generates invoices.
3. Generates invoices and reviews against billing card for accuracy. Prepares for distribution. Ensures cards are returned to the file after billing.
4. Generates credit invoices as needed to correct billing.
5. Reviews service invoices for accuracy and prepares for distribution to the customers.
6. Reviews missing contract and billing error reports daily to make corrections. Reviews JK report (program type by cycle date) on a daily basis for timeliness of billing.
7. Prepares final billing and closes billing records on returned equipment as requested by inventory control sheets and Service Manager.
8. Processes reports and prepares the Excel spreadsheet for the parts no-charge report monthly.
9. Processes the ADS reports daily and distributes to the other billing specialists. Maintains the ADS meter request files. This includes new additions, key operator changes, fax number changes, etc.
10. Reviews, codes and logs into an Excel spreadsheet the dealer maintenance invoices for payment.
11. Works closely with Service Manager resolving maintenance billing issues.
12. Assists customers with questions and problems relating to maintenance service and equipment purchase invoices. Follows up with other personnel to assist in problem resolution.
13. Maintains positive professional relationship with other billing personnel, co-workers from other departments and external customers.
14. Assists with a special projects as assigned.
Physical Requirements:
Ability to communicate effectively.
Ability to utilize a VDT and keyboard for data entry and retrieval purposes.
Ability to access files from 6-8 foot filing shelf utilizing step stool .
Minimum requirements.
High school diploma or GED
1-3 years of previous office experience
Good verbal and written communication skills
Excellent attention to detail
Working knowledge of Microsoft Excel and OMD system
Full-time position
Monday through Friday
8AM-5PM