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Job Status:
Full Time
Work Experience Required:
New to Industry
Hours/Shifts:
Day (First Shift), Afternoon (Second Shift)
Education Required:
High School Diploma
Certification Required:
Unspecified
Weekends:
Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
Life Insurance, Dental Insurance, Disability, 401K, Health Insurance, Bonus, Full Benefits
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CSR/Teller - full-time
Fifth Third Bank
Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio. As of September 30, 2007, the Company had $104 billion in assets, operated 18 affiliates with 1,181 full-service Banking Centers, including 104 Bank Mart(R) locations open seven days a week inside select grocery stores and 2,153 ATMs in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Pennsylvania and Missouri. Fifth Third operates five main businesses: Commercial Banking, Branch Banking, Consumer Lending, Investment Advisors and Fifth Third Processing Solutions. Fifth Third is among the largest money managers in the Midwest and, as of September 30, 2007, had $232 billion in assets under care, of which it managed $34 billion for individuals, corporations and not-for-profit organizations. Investor information and press releases can be viewed at www.53.com. Fifth Third's common stock is traded through the NASDAQ(R) National Global Select Market System under the symbol "FITB."
BILINGUAL CANDIDATES ENCOURAGED TO APPLY
GENERAL FUNCTION:
Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Customer Service
A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
D. Maintain a position of trust and responsibility by keeping all customer business confidential.
E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
Bank Operations/Transactions
A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office.
B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary.
E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
Referrals
A. Consistently meet or exceed sales referrals as set by management.
B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.
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