Job Title: Customer Service Representative Job Category: Administrative & Clerical, Customer Service, General, Insurance, Other, Professional Job ID: 239348	Apply Now! >Email>Fax>Mail Fax Apply Info You may fax your resume to this employer at the following number:   502-459-4493 Mail Apply Info You may mail your resume to this employer at the following address:   John Blackford Kentucky Farm Bureau 4200 Gardiner View Avenue Louisville, KY 40213
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Job Requirements		Job Description
Job Status: Full Time Work Experience Required: Up to 1 Year Hours/Shifts: Day (First Shift) Education Required: High School Equivalent Certification Required: One year related experience desired. However, will train the right candidate. Weekends: Not Required Authorized to work in US: Yes  Pay and Benefits Salary Range: Unspecified Benefits:		Customer Service Representative Kentucky Farm Bureau Insurance CUSTOMER SERVICE REPRESENTATIVE AGENTS OFFICE   JOB SUMMARY:   The Customer Service Representative will be the primary contact between the client and their agent. This position is integral in bridging the communication gap between the client and their agent to ensure excellent customer service is provided to all parties. The nature of this position requires an obligation to maintain confidentiality.   ESSENTIAL FUNCTIONS:   Assist agent in cross selling of insurance products Provide superior customer service through consistent follow through on customer transactions and resolve clients concerns as needed in a professional manner and telephone etiquette Accept premium payments from clients and properly account for all monies received Perform office administrative functions Maintain and update records on clients Answer incoming telephone calls Assist walk-in clients Receives incoming mail and distributes/ processes outgoing mail Order and maintain supplies   SKILLS NEEDED:   Excellent communication skills – written, verbal and listening People-oriented Self-motivated/Self-starter Organizational and multi-tasking abilities Exceptional customer service skills Ability to work in a team environment Ability to work independently, but also willing to assist others as needed Solid keyboarding and computer skills Work experience using MS Office Products Ability to prioritize work in a busy environment to complete work accurately and timely Demonstrated ability to work with confidential information Honest and ethical decision making Demonstrate positive and supportive attitude   MINIMUM EDUCATION/TRAINING REQUIREMENTS   High School diploma or equivalent required. Combination of formal education, training and experience to acquire knowledge and skills generally equivalent to those possessed by a four-year college graduate preferred Required to obtain Property/Casualty Agents License within 6 weeks of hire MINIMUM EXPERIENCE REQUIREMENTS   General office experience with emphasis on attention to detail and problem solving Good public relations skills   SCOPE OF CONTACTS   KFB County Board Kentucky Farm Bureau State Office Insureds, claimants and general public Claim District Office