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Job Status:
Full Time
Work Experience Required:
Up to 3 Years
Hours/Shifts:
Day (First Shift)
Education Required:
BA Degree or BS Degree
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
Dental Insurance, 401K, Vision Insurance
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Retail Business Manager
Cricket Communications
Job Description:
Cricket Communications, a subsidiary of Leap Wireless headquartered in San Diego, CA, is an affordable wireless service providing flat-rate unlimited products over high-quality, all-digital wireless networks that feature the latest technology. Cricket serves customers across the United States and is a pioneer of unlimited wireless services with no long-term commitments or credit checks required. Cricket offers customers access to a variety of the latest phones and mobile applications such as unlimited text, instant and picture messaging, Mobile Web, popular games and ring-tones.
We are a fast growing, entrepreneurial, fast-paced, fun place to work. We offer competitive pay; performance-based bonuses; free mobile phone and service; paid time off; and advancement opportunities.
Cricket values diversity and inclusion - when everyone is included, the possibilities are UNLIMITED! To learn more about other career opportunities, Cricket Culture and benefits please visit: http://www.mycricket.com/aboutcricket/careers/.
Position Overview - Retail Business Manager
· Assumes direct responsibility for all day-to-day store operations, including:
Targeted sales achievement
Store financial management
Merchandising/promotional activities
Customer service and retention
Audits
Employee training
Merchandising/promotional activities
Inventory management
Cash handling, reconciliations and deposits
Customer satisfaction measured by surveys
Store safety and security
· Ensures attainment of all net sales and revenue goals including:
Gross sales/net sales
Accessory sales and margin targets
Rate plan take rates
Enhanced services targets - features/text messaging/insurance sales, fees, data products and all other add on products
Automatic bill payment targets
· Assists in the establishment of budget; operates store within approved budget.
· Exhibits solid understanding of financial/business metrics and reports. Analyzes business operations and trends. Develops and executes plans to correct improvement areas.
· Manages the human resources function for assigned store including recruiting, selecting, employee development training, employee relations, performance management
· Facilitates regularly scheduled employee meetings
· Develops store sales strategies and facilitates tactical implementation. Exhibits knowledge of competitive landscape.
· Ensures adherence to Company policies and procedures.
· Assists customers, handles customer escalations and promotes a positive customer experience.
· Assists in preparation of the monthly operations review.
· Demonstrates technical competence for products and services sold.
· Maintains a relationship with the Network Operations Department that allows for ongoing knowledge of, and participation in, network development, customer-related network issues and resolution of these issues.
· Engages in community activities and business development that support business goals.
· Owns store issues and proactively creates improvement plans.
Required Qualifications
· Bachelor's degree in Business, Marketing or related discipline or equivalent experience.
· Minimum of 3 years proven retail sales management experience (interactive sales process, commissioned sales)
· Minimum of 3 years experience managing against financial goals, budgeting, forecasting and managing results
· Minimum of 3 years experience in selecting, managing and developing employees (proven leadership skills)
Preferred Qualifications
· Minimum of 5 years proven retail sales management experience
· Minimum of 3 years previous experience with back office systems (billing, call center, etc.)
· Minimum of 3 years previous experience managing retail operations for a wireless telecom service provider
Our full-time employees enjoy the following benefits:
Medical, Dental and Vision
Domestic Partner Coverage
Company Paid Life Insurance
Company Paid Dependent Life
Company Paid Disability
3 Weeks Vacation
Sick time
Holiday Pay
Jury Duty Pay
Travel Accident Insurance
401(k) with Company Match
Employee Assistance Program
Tuition Assistance
Flexible Spending Accounts
Adoption Assistance
Fitness Reimbursement
Group Auto & Home Insurance Discount
Discounted Phones & Service for Immediate Family
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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