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Job Status:
Full Time
Work Experience Required:
Up to 1 Year
Hours/Shifts:
Afternoon (Second Shift), Weekends
Education Required:
Certification Required:
Unspecified
Weekends:
Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Terminal Support Representative – 0800022070
Bank of America Corporation
Description
This position provides over-the-phone credit card terminal support to over 700,000 merchant locations across the country. After completing training, associates must be capable of troubleshooting multiple credit card terminal types and applications while effectively managing the customer experience. Must be able to assimilate and maintain knowledge of new products and procedures introduced to the department or company and utilize all tools and procedures to resolve customer issues.
Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. May respond to faxes and emails. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires basic knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. Entry level position, generally up to 1 year of experience.
Qualifications
Required: Must be able to deliver superior customer communication through problem resolution, and servicing.
Must be flexible and have a consistent positive attitude with a desire to do the right thing for our customers.
Candidate must additionally have excellent interpersonal skills and a strong work ethic.
Ability to learn and troubleshoot terminal/equipment product line.
Willingness to stay abreast and adapt to new software/hardware as required.
Ability to handle large call volume in a timely and accurate manner.
Familiarity with PC - Windows.
Typing skills required.
Desired: Previous call center experience or technical troubleshooting background preferred.
Previous customer service experience preferred.
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