Entry Level Technical Support Reps
Company: Connextions, Inc Jeffersonville
Description
Connextions, Inc is a full service contact center offering telephone, email, and mail based support to Fortune 500 clients and their customers. Due to explosive growth, Connextions has opened a brand new, state-of-the-art facility in Jeffersonville, Indiana
We are currently hiring over 150 full-time Tech Support Representatives.
The Technical Support Representative will be responsible for receiving inbound calls and troubleshooting installation issues for our large premier client.
We are not a temporary agency.
Paid training provided.
Base Pay $10 per hour.
Benefits package including health, dental, vision, supplemental insurance, 401K, paid personal time, and paid holidays offered after 90 days of employment.
Requirements
- Minimum of one year customer service / call center experience
- PC home networking technology (routers, switches, hubs, cable/dsl)
- Strong Windows XP, W2K and Vista understanding
- Ability to assist customers while sitting at a single workstation for an extended period of time
- Ability to troubleshoot customer issues and resolve on single call, retain customer business
- Familiarity with AV equipment and DVRs a plus
- High school graduate or equivalent
Desired Experience
- Prior Technical Support Experience/Network knowledge and Windows Vista
- Familiarity and troubleshooting with wireless, cable, networking solutions
Please send resumes to kpalmieri@connextions.com