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Job Status:
Full Time
Work Experience Required:
Up to 2 Years
Hours/Shifts:
Day (First Shift)
Education Required:
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Operations Analyst
KForce
Reference Code: 845448-EQG
Description: The Operations Anaqlyst provides centralized end user technical support and security administration for Active Directory; Novell, SQL, Oracle, Unix and Lotus notes; responds to users technical security related questions; is capable of using help desk software to log and track problems. This role proactively identifies, evaluates, and solves problems with rigorous logic and a systematic approach; looks beyond the obvious to see root cause issues and creative solutions. You will provide level two technical support to end-users of company systems, providing security administration for PC, Operating systems, Applications and Data, supplying direction to all company associates seeking technological assistance. You will partner with peers to identify areas of improvement within the IT department and the company-at-large, providing solutions in the form of new standards and procedures. You will answer calls from internal users, providing effective second-level support and documenting your work in the company's tracking system. This role triages reported problems to determine the most efficient manner of resolution, and simulates or recreates operating difficulties, recommending system modifications and communicating with other IT departments to correct core issues.
Key Competencies:
· Builds Trust: You honor your word by doing what you say you are going to do
· Drives for Excellence: You are a continuous learner who encourages others to learn; by constantly upgrading your own work, you achieve results and outperform the competition
· Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools
· Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving; acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over
Requirements: Role essentials include: 2 years of corporate IT experience, in security administration using Windows Active Directory, Novell, SQL, Oracle, and Unix and security networking skills, and working knowledge of all Microsoft Office applications, including Word, Excel and Access. Role desirables include an Associate's or Bachelor's degree in
Computer Science, Information Technology, or a related field. Additional Competencies:
· Proven analytical and problem solving skills
· Excellent customer service skills
· Excellent oral and written communication skills
· Able to manage multiple tasks simultaneously
· Self motivated and takes initiative
· Able to perform with minimal supervision
Skills/Experience Preferred:
· Strong customer service mindset
· Process driven
· Able to multi-task
· Knowledge of Security platforms such as Active Directory, Novell
· Knowledge of LAN, Novell, AD, SQL, Unix, Lotus Notes, etc.
· One or more of the following certifications a plus: CISSP, CISA, CISM, CCNA, CCNP, CCIE, CWNA, CWNP and CWNE
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