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Job Status:
Full Time
Work Experience Required:
Up to 3 Years
Hours/Shifts:
Day (First Shift)
Education Required:
High School Equivalent
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Network/Hardware Support Technician
SAIC
Req ID 122917
Requirements
The Health Solutions Business Unit currently has an opening for a Network/Hardware Support Technician to support two medical clinics located at Rock Island Arsenal, IL.
JOB DESCRIPTION: Provide first line support regarding network, hardware, software, and end user assistance to medical and clerical staff supporting AHLTA and CHCS at Rock Island Arsenal. Monitors and responds to hardware, software, and network problems utilizing hardware and software testing tools and techniques. Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance. Assists with installation of terminals and associated hardware. Provides LAN server support. May have responsibilities for providing customer assistance support in setting up microcomputers and/or installing software packages. Provides user training for hardware/software products; identifies problems and resolves hardware/software/network malfunctions; performs minor hardware/software/network maintenance such as board replacement, cable switching, communication assistance, hardware (CRTs, printers) installation/replacement; interfaces with, LANs, Networks, provides analysis support for such requirements. Occasional travel to Fort Knox Kentucky is required.
REQUIRED EDUCATION/SKILLS: High school graduate or equivalent and 3+ years of increasingly complex and progressive experience in computer system/network engineering. Requires strong knowledge of PC/LAN and Network communications hardware and software, in multiprotocol environment, and network management and security software.
DESIRE SKILLS: Network+, A+, or Security+ certification. Knowledge of AHLTA or the Composite Health Care System (CHCS).
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